FAQ: Have questions?
We have answers!

Orders & Purchases

we’ll email you a tracking link after your order has been shipped.

Follow this link to check the status of your order https://trustedsarms.ca/tracking-order/

As long as your order hasn’t been processed or shipped, you can make changes to it.

Login to your account. On your Account page, select Orders and find the order you’d like to update from your Order History.

Do you deliver to my postal code?

Our shipment coverage reaches all across Canada. If there is an issue getting to your address we will communicate with you via email to get it sorted.

How do you accept payment?

We accept Interac e-Transfers and crypto (USDT, BTC..) as our primary payment method. Currently, we do not accept PayPal or credit cards.

Returns & Refunds

Do you have a refund policy?

For issues like damaged products or any similar issues with the delivery. We offer a Money back guarantee, no questions asked. As long as you report it immediately to us.

How can I contact your customer support team?

Our friendly customer support team is here to assist you. You can reach us by email hey@trustedsarms.ca, and we’ll be happy to answer any questions or address any concerns you may have.